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Votran implements temporary service changes

December 15, 2021

Just like many transit agencies throughout the country, Votran is experiencing challenges maintaining pre-pandemic staffing levels. To prevent a disruption in service to customers, Votran will implement temporary service adjustments.

Effective immediately, the service window for Votran’s paratransit, call-ahead curb service will change from one hour to 90 minutes for in-town trips and from two hours to three hours for cross-county trips.

Additionally, paratransit transportation disadvantaged service will be prioritized based on the purpose of the trip, with medical trips and riders with ADA needs receiving first priority. The need to prioritize paratransit trips will be evaluated on a daily basis, based on the availability of personnel and the number of trips scheduled. During these temporary changes, every effort will be made to complete every trip requested.

Effective Saturday, Jan. 8, fixed route Saturday service will transition from 30-minute intervals to 60-minute intervals. This temporary change will affect routes 3, 4, 7, 10, 11, 20 and 60, as the other routes already operate on a 60-minute service on Saturdays.

There are no changes to the trips provided under the American with Disabilities Act programs.

“Over the past year, transit agencies statewide have had to adjust service due to staffing shortages and hiring difficulties,” said Votran General Manager Kelvin Miller. “Votran is committed to providing safe, reliable service to customers and we’re working diligently to address these challenges and resume regular service as quickly as possible.”

Other measures being implemented to help address the staffing shortage include a $1,000 employee hiring bonus and retention bonuses. These proactive measures, along with the interim service modifications, are designed to ensure service continues to operate smoothly while actively recruiting additional staff.

Due to the situational nature of these changes, printed bus schedules may not reflect the most current operations while service adjustments are in effect. For real-time information, customers should visit Votran.org/take-a-trip. Riders may also select the “Join” button at the bottom of the homepage to sign up for timely notices about bus service changes. The website also provides up-to-date alerts and real-time bus information. Riders can also download the free MyStop Mobile app from the Apple App Store or Google Play Store.

ADDITONAL DETAILS

Saturday service changes effective Jan. 8

  • Route 3: Route will operate hourly, departing the Transfer Plaza at :32, from 6:32 a.m. to 5:32 p.m. The last 3A will leave the Transfer Plaza at 4:32 p.m. and the last 3B will leave the Transfer Plaza at 5:32 p.m. Buses will arrive at the Transfer Plaza at :58.
  • Route 4: Route will operate hourly, departing the Transfer Plaza at :02, from 7:02 a.m. to 6:02 p.m. Buses will arrive at the Transfer Plaza at :28.
  • Route 7: Route will operate hourly, departing the Transfer Plaza at :32, from 6:32 a.m. to 6:32 p.m. Buses will arrive at the Transfer Plaza at :21.
  • Route 10: Route will operate hourly, departing the Transfer Plaza at :32, from 7:32 a.m. to 5:32 p.m. Buses will arrive at the Transfer Plaza at :21
  • Route 11: Route will operate hourly, departing the Transfer Plaza at :32, from 6:32 a.m. to 5:32 p.m. The last 11A will leave the Transfer Plaza at 5:32 p.m. and the last 11B will leave the Transfer Plaza at 4:32 p.m. Buses will arrive at the Transfer Plaza at :28.
  • Route 20: Route will operate hourly, departing Market Place at :25, from 7:25 a.m. to 5:25 p.m. Buses will depart Amelia Superstop at :29, from 7:14 a.m to 5:29 p.m. Buses arrive at Market Place at :43.
  • Route 60: Route will operate hourly, departing the Transfer Plaza at :32, from 7:32 a.m. to 6:32 p.m. Buses arrive at Amelia Superstop at :19. Buses arrive at the Transfer Plaza at :24.

Time tables for Saturday service changes effective Jan. 8