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ADA Documents and ADA Complaint Form

To review or obtain a copy of the ADA complaint and appeal procedures, click one the links below:

Grievance Procedures Adopted on April 14, 2021 - PDF Format

Grievance Procedures Adopted on April 14, 2021 - Microsoft Word Format

In accordance with Federal Law, Volusia County's Public Transit (Votran) is fully committed to provide accessible transportation services to the disability community. If you believe that you have been the subject of discrimination on the basis of disability while using Volusia County Public Transit (Votran), you may do the following:

Call 386-756-7496 ext 4119 between the hours of 8:00a.m. and 5:00p.m. If calling outside of regular business hours, please leave a message with your contact information and a general explanation of the complaint. The Votran ADA Coordinator will responed the next business day.
ADA Coordinator: Edie Biro
Phone: 386-756-7496 ext 4119

Submit a complaint form. The complaint form can be printed out and hand written or use the fillable function of the PDF on your computer. You can fax or mail the written form, or email the fillable electronic PDF form.

Click here to get the fillable complaint form: COMPLAINT FORM