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Frequently Asked Questions
The Votran service area maps and schedules are divided into three areas: East Volusia, West Volusia, and Southeast Volusia. Click here to view the route listing and maps of each service area.
Schedules and maps are available at all sales outlets, local libraries, city halls, county administration buildings, and on all fixed route buses. You can also call Votran and have one mailed to you at no charge. Click here for online version.
Any service suggestions are subject to review for inclusion in the County’s budget.Visit the Contact Us page to fill out the form and email your suggestion electronically or you can send the request in writing to:
Volusia County Transit Services Division
C/O Transit Planning Manager
950 Big Tree Road
South Daytona, Fl 32119
You bet! You can use the MyStop Trip Planner by going to the home page and clicking the map image. You will need to know the address from which you will depart, the address of your destination, and the day and time you will travel. Riders can use the online trip planner any time or call Votran during normal business hours 8:00 a.m. to 5:00 p.m. Monday to Friday for the help you need to ride with Votran.
Contact the company that manages Votran bus advertising:
Gateway Outdoor Advertising
Kevin Hahn - Market Manager
khahn@gatewayoutdoor.com
Telephone: (386) 295-5544
Fax: (908) 684-8122
If the stop is within city limits, bus benches and shelters are placed with the approval of the city. If the city has benches or shelters with advertising, then the city has a contract with the company that supplies the bench or shelter. Please contact the city for more information.
If the stop is within Unincorporated Volusia County, the benches and shelters may be placed either by Votran or the property owner. Please contact Jacob Lunceford, Transit Planner at (386) 257-6000 ext. 18806 for more information. You can also use the Contact Us form to email your question.
Passes can be ordered online from the Bus Fares and Passes page. Votran passes can be obtained at sales outlets in New Smyrna Beach, South Daytona, Daytona Beach, Ormond Beach, Deltona, and DeLand. All outlets are served by fixed route bus routes. For more information on where to buy bus passes, click here.
Bus service information phone numbers:
(386) 761-7700 (Daytona Beach)
(386) 424-6800 (Southeast Volusia)
(386) 943-7033 (West Volusia)
Votran Office phone number:
(386) 756-7496
The application and user guide for Votran "Gold" can be found online from the Special Services pull down menu, Gold Service.
Gold service phone numbers
Greater Daytona Beach Area Customer service – (386) 322-5100
West Volusia Customer service – (386) 943-7050
Southeast Volusia Customer service – (386) 424-6810
What is the Votran Commuter Assistance Program?
Votran’s Commuter Assistance Programs are conducted through a program sponsored by the Florida Department of Transportation called reTHINK, reTHINK can help commuters find carpool, van pool and ride-share opportunities in their area.
Van Pool operations are operated through COMMUTE with Enterprise. COMMUTE with Enterprise is a national company that helps to provide van pooling opportunities in Volusia County and all of Central Florida.
There are many opportunities for you to do business with Votran. Please visit the Doing Business with Votran page for more information.
Votran operates with an approximately $26 million annual budget. The funding comes as a combination of County General Fund dollars, Florida Department of Transportation (FDOT) grants, Federal Transit Administration (FTA) grants, and Commission for the Transportation Disadvantaged (CTD) funding. Additional funding comes from the revenues generated from fare collection and the sale of advertising onboard and on the exterior of buses.
Votran's expenses fall primarily into four categories:
- Labor and labor related expenses
- Fuel and lubricants
- Insurance (vehicles and facilities)
- Replacement parts (vehicles and facilities)
Votran staff is constantly looking at ways to improve bus service for our riders. Below are some of the most recent changes.
- In 2022, Votran placed 12 new Paratransit and 2 new Flex Service vehicles into service. These vehicles replaced older vehicles that were past their useful life. Four new Fixed Route buses are expected to be placed into service in mid-2023.
- Votran raised Bus Operator wages and is aggressively hiring new bus operators to better provide more reliable service for both Fixed Route and Paratransit services.
- Votran implemented a bus stop amenity program, including the continuation of upgrading existing bus stops to ADA compliancy, contracting with a bench/shelter provider, and is piloting the use of solar lighting for bus stops.
For a full list of Votran's history and acomplishments, click here to view the Votran History page.
